Before you use the Blackbaud Hosting Services software for the first time, you must install the Citrix Receiver. This will allow you to remotely access your Blackbaud applications from the main server where they are stored. One common question regarding this process concerns determining the appropriate version of the Citrix Receiver to install for your machine (whether MAC or Windows). This solution discusses the steps needed to identify and install the most supported version of Citrix for your Operating System. Note: We currently recommend Citrix Receiver version 4.8 or higher for Windows users and 11.9 or higher for Mac users. NOTE: If you do not have administrative privileges on your machine, you may need to contact your organization's IT department to install the Citrix Receiver for you. To download the latest version directly from the Blackbaud Hosting Services login page:.
Open your browser and navigate to your datacenter's URL:. Boston:.
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Orange County:. Vancouver:. Sydney:. Europe:. Click on the link for ' Windows' or ' MAC' to download the appropriate version. .
Once downloaded, if the Installer does not start automatically, run the file. NOTE: When running the installer, if you receive the message 'This version of Citrix Receiver is not the most recent version,' you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5. Once installation is complete, click Close or Finish (depending on your Operating System). NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services.
Return to your datacenter's URL to log in and launch your hosted application. OR t o download the latest version using the Citrix auto-detect feature before reaching the login page:. Open your browser and navigate to your datacenter's URL:. Boston:. Orange County:. Vancouver:. Sydney:.
Europe:. The site will automatically detect whether you have the Citrix Receiver installed. If you do not have it installed, it will prompt you with the following request:. NOTE: If you are accessing Blackbaud Hosting Services using Google Chrome, this prompt will occur each time you access the login page.
If the Citrix Receiver is already installed on this machine, choose Skip to Log on to bypass this notification. Check the box labeled I agree with the Citrix licence agreement. Click Install. If your database is located in the Blackbaud SKY environment:. Navigate to your appropriate NXT URL:. On the top, right-hand corner of the omnibar, click the Databases icon Install Receiver to be taken to the most applicable version of the receiver for your workstation.
Click on the version to download this to your workstation. Once downloaded, if the Installer does not start automatically, run the file. NOTE: When running the installer, if you receive the message 'This version of Citrix Receiver is not the most recent version,' you are already on a supported version and no further action is needed. Click OK to exit and skip to Step 5.
Once installation is complete, click Close or Finish (depending on your Operating System). NOTE: If prompted to enter an email address and create an account, click Cancel. This feature would create a Citrix Receiver account, which is not required in Blackbaud Hosting Services. Return to the NXT web view to log in and launch your hosted application. (If hosted application is launching in Adobe Acrobat Reader or Internet Explorer follow steps listed ).
First sha2 is supported with Release 10.5 Build 53.9 or higher, but only with TLS v1.2. Next this is quite similar to the error 61 (which i believe it is) the root certificate of the CA that issued the SSL certificate is not in the client browser's Trusted Root Certification Authority store. In your case it is RapidSSL CA and need to also install those onto the Citrix Server.
Also the client also need to trust any Intermediate certificate for RapidSSL (even if they now trust the root). Hence it may cause the webserver (front end server) not providing details of the Intermediate certificate for the client to establish this cert chain check. So we need to ensure the RapidSSL Intermediate CA certificates are installed in fact, instead of going to each client, righfully, the Citrix/Web Interface/whatever server front end that your client connects through should install the Intermediates cert on the server. So that no matter what the client is, the server will provide the missing component in the certificate chain (i.e the Intermediate certificate) and thereafter the client will trust it.
If really did not work out as expected, instead to go into every client machines, probably go into gpo push down to client is more preferred and optimal for domain joined machine.